We are keen to ensure that all customers are delighted with their shopping experience. If you have a problem with an order, please contact us at info@twofacedtwins.com and we will endeavour to help. We have a pride and passion in the artwork we supply so we very much want you to be happy with what you receive.
Help & Support
To give us the best opportunity to resolve any issue with artwork quickly & efficiently, we ask that you contact us before contacting your payment provider. Unfortunately, some payment providers charge a fee for dealing with a complaint and these additional costs can limit what we can offer you to resolve an issue.
We also ask that all customers be mindful of the fact that high quality artwork, such as that sold here, is usually quite heavy and bulky. As we ship items all over the world, shipping costs can be significant. Please order an item only if you are absolutely confident that you want the item.
Refunds
To be eligible for a refund, your item must be returned to us unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us as soon as possible should you wish to receive a refund, Our refund policy is limited to 14 days from the date you receive your order. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Unless as a result of a mistake or error on our part, shipping costs are typically non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please provide your order details when requesting a refund. To complete your return, we do require a receipt or proof of purchase.
Partial Refunds
There are certain situations where only partial refunds may be granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late Or Missing Refunds (If Applicable)
Payment systems typically take a few days to process a refund. If you haven’t received a refund yet, first check your bank account or your credit card transactions. It may take some time before your refund is officially posted.
If you have done this and have still not received your refund, please contact us at info@twofacedtwins.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@twofacedtwins.com
Artwork should be returned to: Two Faced Twins Art Gallery, Marine Parade, Steyne Gardens, Worthing, BN11 3DZ.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Returning Your Item
If requested by us artwork should be returned to: Two Faced Twins Art Gallery, Marine Parade, Steyne Gardens, Worthing, BN11 3DZ.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.